Our Commitment to Policy
As part of our ongoing commitment to a high standard of customer service and quality and returns policy of products, our operation team facility has been independently audited and certified as meeting the international service standard. We take great pride in our service Systems, and are committed to their continual improvement.
Quality Policy
At 5veedu.gksfoods, we are committed to research, analyze, purchase and supply of a range of quality specialist products and services for use in the market.
Our aim is to deliver quality products efficiently, in a professional and flexible environment, on time, and at the right cost to our customers, while striving to become a world-class business.
We are committed to:
- Marketing natural and organic product with the ultimate aim of delivering customer-focused products that are a delight to use
- Promoting a quality culture across all aspects of our business, and operating to achieve maximum customer satisfaction and quality of service
- Maintaining a high standard of professionalism in every aspect of our day to day business
- Complying with the requirements of the International Quality Standard and continually measuring, reviewing and developing the performance, policies and procedures of our Quality Management System
- Building strong partnerships with our distributors, in order to clearly understand and meet their needs
- Ensuring that our products comply with relevant international standards, codes and regulatory requirements
- Adopting an attitude of continual improvement, with a focus on meeting and exceeding our customers’ expectations
- Encouraging our employees to take individual responsibility for their role in the process of meeting our customer needs, and continually improving what they do.
Specific measurable outcomes will be set annually, and reviewed and updated as the objectives develop, to ensure that we are meeting the aims set out in our Quality Policy.
Returns Policy
5veedu.gksfoods product returns for credit or exchanges up to 15 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed above. We may not be able to accept returns of:
- Special orders
- Non-stock products
- Products that have been built or configured according to your specifications
- Distributor stock
Shipping costs will be refunded in full if the product was received due to an error on the part of 5veedu.gksfoods. For returns that are not due to an error on the part of 5veedu.gksfoods, shipping charges are the responsibility of the customer.