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Frequently Asked Question!
Ordering & Purchasing
We accept Visa and MasterCard, UPI mode, Netbanking, CoD. on our website.
Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.
We do offer volume discounts direct to the public in Festive seasons and special Occasions.
Delivery
We happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the Delivery partner website.
If your item is In Stock, we can usually ship on the same day for orders placed before 1pm, and the next day for orders placed after 1pm. Our aim is to get your order on board with the courier within one business days of purchase. Due to the flexibility of our process we’re able to offer these turnaround times for assembled products, too.
If you’re trying to estimate when a package will be delivered, please note the following:
- Payment authorization and verification must be received prior to processing
- We are closed on only public holidays
- Our shipping provider does not deliver on only public holidays
We use Domestic Partners
Sorry, we cannot ship to P.O. Box addresses. Partners will only deliver to valid street addresses in the Tamil Nadu areas
Our website generates low stock notifications and automatically sends them through to our operations team, so there’s a good chance that more stock is already on its way. Our sales staff will be able to advise you of expected arrival times for Pre-Ordered items. For urgent Pre-Orders, we may be able to fast track your order. To enquire about this service, please contact us before placing your order on our website.
Yes. Having part of your purchase on ‘Pre-Order‘ will not delay the shipment of your ‘In Stock’ products.
Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.
Your delivery information is sent to Partners immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully!
Quality
5veedu.gksfoods products are organized according to rigorous quality standards. We are an established company and our products have been field used for more than 1 year by public. Our Operation team takes quality very seriously by Natural and Organic based products, please read our Quality Policy.
Returns
5veedu.gksfoods products will accept product returns for credit or exchange up to 7 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.
All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting 5veedu.gksfoods@gmail.com. Please see our Returns Policy for full details.
We will refund your purchase costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.
Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:
- Special orders
- Products that have been used or unpacked